Kathy's Space

IT PROJECT MANAGER

Astute leader and manager with a strong combination of analytical, technical and interpersonal skills. Committed to leading cross-functional project teams that deliver outstanding results for the company and its customers. Recognized as a consistent contributor to productivity and profitability enhancements through cost-effective initiatives that improve business operations and use of technology.

ACCOMPLISHMENT HIGHLIGHTS

·         IT Infrastructure service harmonization and maturity framework:

Developed a service harmonization and maturity evaluation framework for standardizing global IT services. The process is designed on four primary phases (discovery, consensus, documentation and implementation) and includes service maturity evaluation and benchmarking tools built on the ITIL CMM maturity model. The framework is designed to be a repeatable process to stimulate continual harmonization and maturity development. (SAP)

·         Mergers and Acquisitions project manager for IT Client Services:

Successfully integrated all client service functionality into the Business Objects environments for acquisitions from 2006 through 2007 including Insight of Mountain View, CA; First Logic of La Crosse, WI; and Cartises of Paris, France. Was one of the IT project managers in the acquisition of Business Objects by SAP responsible for integrating clients services activities into the SAP environment including but not limited to user computer imaging and migration, printer migration and secure remote access (Business Objects)

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PROFESSIONAL EXPERIENCE

SAP
 Palo Alto, CA                                                                                                                                                  2008-Present

Infrastructure Planning
Project Manager

Manage IT projects aligned with infrastructure initiatives and programs in driving for harmonization and continual optimization of global infrastructure operations. Focus on providing innovative tools and processes emphasizing service lifecycle and lean management practices.

Current Projects:

  • Standardize and automate global Infrastructure Services management reports via single data repository

Successfully Completed Projects:

  • Infrastructure Services Harmonization framework for standardizing global services process and procedures and base lining service maturity level for continual service improvement
  • Infrastructure Production Change Control Implementation
  • Integration of Business Objects users into the SAP environment

Business Objects
San Jose, CA                                                                                                                                                       2002-2008

IT Project Manager

Manage diverse and complex technology projects for this global leader in Business Intelligence software, which has over 30,000 customers and a network of more than 3,000 partners and resellers. Oversee engineering labs for software development groups. Serve as SUS Administrator for North America and Asia Pacific and as McAfee ePolicy Orchestrator (ePO) Administrator for North America.

Successfully Completed Projects:

  • Outsourcing of global IT Helpdesk
  • Global security response process and procedures for viral outbreaks and security exploits
  • Remedy upgrade, re-architecture and implementation of asset tracking system
  • Global computer and printer policy to reduce cost via asset consolidation and management
  • North America Training Classroom upgrade with segregated Altiris network
  • Exchange migration team for Crystal integration
  • Sarbanes-Oxley (SOx) project team

Senior Support Analyst

Managed special projects that encompassed IT Support and other IT groups in North America. Served as a member of the DL reorganization implementation team and the AD process and procedures implementation team. Implemented Microsoft SUS in North America and Asia Pacific and implemented McAfee ePO in North America.

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EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business Administration
 California State University-East Bay, Hayward, CA

CNE Certification Program, Windows NT Administrator Program
Computer Training Academy, San Jose, CA

Project and Program Management Certificate
University of California, Santa Cruz - Silicon Valley Ext 

Professional Development Courses

  • ITIL v3

  • Information Systems Project Management

  • Technical Project Management

  • MS Exchange Server 5.5 Series – Accelerated Training for Administration and Implementation

  • Implementing MS Windows 2000 Professional and Server

  • Remedy: Administering the AR System

  • Remedy: Helpdesk and SLA Applications

  • Remedy: AR Web and Web Administrator

  • Remedy: Helpdesk and Change Management

Professional Affiliations

American Academy of Project Management
Master Project Manager (MPM) certified

PMI
Silicon Valley Chapter

References available upon request.                                                                                       

Résumé

Kathryn E. Belvel, MPM

 

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