Kathy's Space

PROFESSIONAL EXPERIENCE - Continued

 

Acta Technology
 Mountain View,CA                                                                                                                                               2002-2008

IT Manager, Client Services

Managed internal technical support and helpdesk staff worldwide for over 200 users in this privately held data integration vendor, which was acquired by Business Objects in 2002. Oversaw NT domain network administration, as well as hardware and OS support for over 40 servers in the Engineering QA lab. Key actions included the following:

  • Administered and maintained Exchange Server 5.5, which included designing and implementing a distribution list scheme and policy.

  • Created and documented helpdesk and internal technical support policies and procedures, including an IT Management Change Control policy.

  • Implemented a centralized corporate antivirus protection solution and a remote Internet dial-up access solution with internal centralized account management.

  • Established and enforced SLA for helpdesk and technical support.

  • Implemented a wireless network in the corporate training facility.

  • Designed and created a corporate Intranet site and department-level FTP sites.

  • Created and documented master desktop, laptop and server builds for Ghost images.

  • Initiated Microsoft Select Agreements and maintained software licensing and CAL compliance.

  • Standardized corporate naming conventions for network and e-mail accounts.

  • Supervised installation, configuration and maintenance of a UPS solution in the QA lab.

Mattson Technology
 Fremont, CA                                                                                                                                                        1996-2000

Desktop Supervisor

Managed support for over 300 desktop and laptop users worldwide, including installation, configuration and maintenance of desktop hardware and software, as well as troubleshooting and resolving network connectivity issues for local and remote users. Additional actions included the following:

  • Successfully completed corporate migrations to Windows 95 and NT 4.0.

  • Created a purchase order database to track department software and hardware orders.

  • Initiated and maintained network tape backup and offsite archive procedures.

  • Implemented and maintained desktop and network virus protection solutions.

  • Assisted with network administration involving network accounts, Exchange accounts, and network directory and file security.

  • Served on the ISO 9000 implementation team.

PREVIOUS EXPERIENCE:

Mortgage Lenders
 San Jose, CA

System Administrator / Corporate Vice President

Managed a Novell network with 3 servers, 24 nodes and over 35 users. Installed, configured and maintained network and workstation hardware and software. Implemented a network security plan and procedures at user, directory and file levels. Programmed a file archiving and storage database system.

Bay View Federal Bank
 San Mateo, CA

Vice President / Regional Loan Manager

Supervised 5 loan employees, 3 appraisers and 3 agents. Held $500,000 signing authority. Contributed to management planning and reporting, which included goal-setting, budgeting and production volume of $100 million annually secured to 20 units and small commercial properties. Participated in ensuring federal and state regulatory compliance and applying corporate and investor policies and guidelines.

Résumé

Kathryn E. Belvel, MPM