Kathy's Space

Acta Technology                                                                 2000-2002
Mountain View,CA  (acquired by Business Objects)
IT Manager

Managed internal technical support and helpdesk staff for 200+ users worldwide in privately held data integration vendor. Oversaw NT domain network administration, as well as hardware and OS support for 40+ servers in Engineering QA lab. Created and documented helpdesk and internal technical support policies and procedures. Established and enforced SLA for helpdesk and technical support.

• Implemented centralized corporate antivirus protection solution and remote Internet dial-up access solution with internal centralized account management.
• Implemented wireless network in corporate training facility.
• Designed and created corporate Intranet site and department-level FTP sites.
• Initiated Microsoft Select Agreements and maintained software licensing and CAL compliance.
• Supervised installation, configuration and maintenance of UPS solution in QA lab.

Other Projects

• Administered and maintained Exchange Server 5.5, which included designing and implementing a distribution list scheme and policy.

• Created and documented helpdesk and internal technical support policies and procedures, including an IT Management Change Control policy.

• Established and enforced SLA for helpdesk and technical support.

• Created and documented master desktop, laptop and server builds for Ghost images.

• Standardized corporate naming conventions for network and e-mail accounts.

Mattson Technology, Fremont, CA                                                                                             2000-2002
Desttop Supervisor

Managed support for over 300 desktop and laptop users worldwide, including installation, configuration and maintenance of desktop hardware and software, as well as troubleshooting and resolving network connectivity issues for local and remote users. Additional actions included the following:

• Successfully completed corporate migrations to Windows 95 and NT 4.0.

• Created a purchase order database to track department software and hardware orders.

• Initiated and maintained network tape backup and offsite archive procedures.

• Implemented and maintained desktop and network virus protection solutions.

• Assisted with network administration involving network accounts, Exchange accounts, and network directory and file security.

• Served on the ISO 9000 implementation team.

Mortgage Lenders
San Jose, CA

System Administrator / Corporate Vice President

Managed a Novell network with 3 servers, 24 nodes and over 35 users. Installed, configured and maintained network and workstation hardware and software. Implemented a network security plan and procedures at user, directory and file levels. Created a loan portfolio database to manage active onsite and archived offsite files with documented storage and retrieval processes and procedures.

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